y, the CLO must form the necessary partnerships with those who create and deliver content (e.g. institutions of higher education, third party content providers) with those who seek development. Given the vacillations of the Internet economy, this can be quite difficult undertaking indeed. (7)
Key Differences between
Training Department and Corporate University (8)
Training Department Corporate University
Focus Reactive to satisfy regulatory compliance and upgrade basic skills Proactive to develop human capital and build core workplace competencies
Scope Tactical Strategic
Delivery Instructor-Led, Place and Time Bound Blended Solution, On Demand Learning - Anytime, Anyplace, Anywhere
Faculty Consultants/External Professors, Internal Trainers Consultants and University consortium, Internal Management and Community of Employees, Third Party vendors
Audience Wide Audience with open enrollment Specific job functions with just-in-time learning
Outcome Increase job skills Increase job performance
Organization Fragmented staff, viewed as a cost with little managerial buy-in Centralized business unit, seen as an investment with executive leadership
2. Structure of Corporate Universities
Prudential Securities University (PSU) was established by Prudential Securities Incorporated as the main conduit for retail employees training. PSU is divided into three groups: Training and Executive Development, Continuing Education, and Branch Technology Training. There are several job families under PSU auspices including new and experienced financial advisors, branch managers, sales assistants, and other supporting staff. While the responsibilities for the various job families overlap, each of the three groups are served by their own staffs.
The Training and Executive Development group is responsible for the development of Prudential Securities branch personnel. The Training group maintains a comprehens
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